Support
A question about Astrafel, a problem with the app or with your data — write to us.
The easiest way is from the app: “Settings” → “Write to us”. The email opens with the app version in the subject.
What to include
- What happened and what you expected instead; the steps, if the problem repeats.
- The app version (it’s in the subject if you write from the app), your iPhone model and iOS version.
- A screenshot, if it helps.
- For a question about the subscription: the plan and the date of purchase.
Please don’t send passwords or payment card details — we never need them. Payments are handled by Apple, and we don’t have access to them.
Delete your data
In the app: “Settings” → “Delete my data”. The screen shows in advance what is deleted right away and what our providers keep for a while. Tap “Delete my data” and confirm with “Delete”.
Premium stays: after deleting, tap “Restore purchases”.
To have anonymous statistics events deleted sooner, copy the “Statistics ID” on that screen before deleting and send it to bonis22311@gmail.com.
Deleted the app without deleting your data? Install it again and use “Delete my data” — details are in the Privacy Policy, section 10.
Subscription
- Get Premium back after reinstalling or on another iPhone with the same Apple Account: “Settings” → “Restore purchases”.
- Change the plan or cancel: “Settings” → “Manage subscription” or iPhone Settings → your name → “Subscriptions”. To avoid the next charge, cancel at least 24 hours before the end of the period.
- Refunds are handled by Apple under its own rules: reportaproblem.apple.com.
AI and statistics
- Withdraw consent for AI: “Settings” → “AI photo analysis” or “AI personal forecasts” → “Withdraw consent”.
- Turn anonymous statistics on or off: “Settings” → “Anonymous statistics”.
Documents
They’re also in the app: “Settings” → “Privacy policy” or “Terms of use”.